Giving you peace of mind with our Money-back Guarantee policy
If you ever find that your eWallet is charged with purchases or reloads that you didn't authorise, we promise to give you back your money through our Money-back Guarantee policy.
We understand that “unauthorised transactions” sound a bit worrying, but don't fret. Our Money-Back Guarantee is not an indication of risk, but rather our commitment to your financial security. It's our safety net for your financial transactions, designed to make your eWallet experience as safe and worry-free as possible.
Should an unauthorised occur, you won't be left waiting because our policy compensates within 5 working days and up to RM5,000.
How to get protected with our Money-back Guarantee
Verify your eWallet accountThe first step to protecting your eWallet from unauthorised transactions is verifying your account. This helps us ensure that only you can access and use your eWallet.
Submit your claimIf you notice any unauthorised transactions, be sure to submit your claim as soon as possible. You have 60 days from the date of the unauthorised transaction to do this.
Receive compensationOnce we've investigated and confirmed the unauthorised transaction, you'll receive your full compensation within 5 working days.
The assurance behind the guarantee
Our system employs Artificial Intelligence (AI) and Machine Learning to track and analyse every single transaction that takes place. These sophisticated technologies learn from each transaction, continually improving their ability to detect any unauthorised activity. But we don't just rely on technology alone. We also have a dedicated risk team that monitors and strengthens our security system. This combination of human expertise and technological innovation ensures that your eWallet is in safe hands.
In conclusion, our Money-back Guarantee is all about giving you confidence in your eWallet. We promise that we'll always have your back, ensuring your eWallet is a safe, secure place to manage your money.
Whether you're shopping, paying bills, or sending money to loved ones, you can use your eWallet with complete confidence, knowing we're committed to your financial security. So go ahead, enjoy the convenience of digital finance, with the assurance that we've got you covered.
Also, read : Which is the safest eWallet for you?
