Your eWallet is embedded with top-notch security measures so you can transact with complete confidence.
Dedicated hotline for fraud & scam cases
Please contact the hotline number at +603-5022 3888 and select “3” for “Fraud” to make a report
In the unlikely event that you lose your eWallet balance through unauthorised activity, this policy protects you from the risk with compensation up to RM5,000 within 5 working days.
Touch 'n Go eWallet is the first and only eWallet in Malaysia to successfully implement the new measures imposed on banks by the regulator.
Your eWallet has face verification as a method of authentication when you login to your eWallet, change your eWallet PIN, perform transactions or make payments with your eWallet, & perform reloads to your eWallet.
Transactions of a certain threshold, or any abnormal activity & suspicious behaviour observed on your account, will be limited or blocked. An email alert will be sent to you should your transactions go over the set limit.
A cooling-off period means that when you log in to your eWallet from a new device with a less secure authentication method, it will trigger a set of risk-based conditions where the user will be limited to a certain amount for top-ups or payments up to 48 hours. Any top-up or payments above the limit will be rejected automatically.
TapSecure is introduced as a mandatory one-tap approval function to authenticate your transactions. The TapSecure approval ensures that only your linked device can be used for the approval of transactions within your eWallet account.
Touch ‘n Go eWallet is the first eWallet to be a part of the National Scam Response Centre. A consumer hotline has been set up specifically to attend to fraud, scam cases or queries manned by a dedicated team of fraud operations. Please contact the hotline number at +603-5022 3888 & select “4” for “Fraud” to make a report.
Always keep your account information and OTP secure
NEVER share your SMS OTP
Use a safe and secure 6-digit PIN
Touch ‘n Go eWallet will never send you an SMS with a link to login
Install anti-virus on your phone
Download and install apps from Google Play, App Store and Huawei Gallery
Knowing the techniques scammers use can help you stay one step ahead of them. Here are some of the scam types that you should be aware of.
What is malware
Scammers use malware - a harmful & nasty software that installs itself on your device - to relocate funds from your account & commit identity theft.
How do malicious apps work?
a. They are sent through chats, links, attachments, etc.
b. The app will ask for your permission to be the default SMS app.
c. If you tap ‘Allow’, it can steal your SMS, TAC or OTP and compromise your banking details.
What do I do if I tapped ‘Allow’, and my eWallet details are compromised?
a. Uninstall suspected malicious app.
b. Change your eWallet and financial passwords.
What will happen if you install the fake app
a. The fake app will display a fake payment page for you to proceed with the payment.
b. This fake payment page in the malicious app is designed to steal your credentials.
What you need to know about mule accounts
a. A mule account is an account used to receive and transfer funds obtained illegally.
b. A scammer may contact you and persuade you to rent out your eWallet to them (to conduct illegal activities) in exchange for a reward.
c. A mule account can be charged under Malaysian laws, including blacklisting the account holder.
How to prevent a Mule account scam?
a. Never accept job offers, rewards, or any offers that may seem too good to be true in exchange for your eWallet account.
b. Do not help anyone to receive or transfer funds from/to third parties.
c. You could be violating the law if illegal activities or transactions are found in your eWallet account and legal action may be taken against you.
How does phishing link work?
What is phishing call and how does it work?
Scammers will call you and impersonate themselves as employees of any companies. They will ‘verify’ you with your personal details such as your IC number, vehicle number, etc. These scammers will then ask for your login credentials such as your OTP SMS.
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